Background of the Study and Significance of the Study Essay Sample free essay sample

1. 1 Background of the StudyTransaction Processing System ( TPS ) aims to better dealing procedures and automatize the handling of informations about concern activities and dealing. The survey is considered as Transaction Processing System ( TPS ) for it aims to better the current system being employed by the company and enable managing big sum of informations. Transaction Processing System is being introduced to concern houses to aids them in bettering their day-to-day dealing procedures and widens their cognition in computing machine systems that will transform their typical concern dealing into a more synergistic environment. Vasquez Pharmacy is located at # 37 Mabolo Street Pag-asa Village. Barangay Katuparan. Taguig City. It is a merchandise oriented company which offers food market points and medical specialties. Vasquez Pharmacy was freshly established on April 27. 2012. They have merely one ( 1 ) Pharmacist. in-charge of managing all the medical specialties and 2 tellers in-charge in all the gross revenues minutess. Vasquez Pharmacy is unfastened 16 hours in a twenty-four hours and 7 yearss in a hebdomad. We will write a custom essay sample on Background of the Study and Significance of the Study Essay Sample or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Customers of Vasquez Pharmacy are normally tricycle drivers and people within its scope. The shop is near to the terminus of trikes and besides to the market place.The developed system is designed to better the gross revenues dealing of Vasquez Pharmacy. The developed system is packed with characteristics that will heighten the gross revenues procedure and improved the undertakings done in the company. The developers developed the system to the company to better their manual process on their gross revenues dealing. 1. 4 Significance of the StudyThe Gross saless Monitoring System is a computerized system that manages and updates the gross revenues of Vasquez Pharmacy. It will besides automatize manual calculation of gross and disbursals every month. This proposed Gross saless Monitoring System can profit the followers: * To the Vasquez Pharmacy The system will supply them enhanced minutess and do their ain company more productive and if in instance the company expands. they are now familiar with how the system works and they can teach new employees in utilizing thesystem. The system enables direction to efficaciously process orders. manage and analyze gross revenues. †¢ Purchasing Officer/ Owner – the system will minimise their undertakings in all the major minutess of the gross revenues.†¢ Pharmacist – The system will cognize if a certain medical specialty is in the critical degree and to forestall the deficit of the medical specialty supply.†¢ Cashier/s – the system will automatize the current manual dealing of gross revenues in cashiering. * To the CustomersThe clients will profit from the system through the teller. It will better Vasquez Pharmacy cashiering minutess and extinguish the hold in paying the points purchased. * To the Developers The developers of this system heighten their accomplishments in systems development and in communicating accomplishments. Through the systems development. the developers will larn how to work in a real-world concern environment and better one’s personality. Another is to develop assurance for calling in the hereafter. * To the Future Researchers This survey will assist pupils to better their accomplishments in developing systems and present them to utilize new engineering in developing a system. It will besides be their usher in broadening such system. And besides this survey will function as a mention for those who want to better the proposed system and add characteristics to the system.

Find Your New Job In 6 Steps

Find Your New Job In 6 Steps Janet Flewelling, managing director at business advisor Insperity, has six essential tips for job seekers hoping to stand out from the crowd. They may seem intuitive, but many a promising candidate has stumbled over one or more of these steps and bungled a potential opportunity. 1. Identify Recent AchievementsThis is the foundation of your next several steps. Take stock of your past year of employment and make notes of accomplishments and milestones to highlight in your resume, networking conversations, and interviews.2. Refresh Your ResumeFor every position you’re applying for, created a tailored version of your resume. Make sure there are no extraneous outdated positions, no expired contact information, no irrelevant experience. Add any recent awards or recognition, related volunteer experience, certifications, and current responsibilities that may grab a hiring manager’s attention. Be sure you use industry keywords and specific phrases from the job posting wherever p ossible, an essential step in online applications. And of course, make sure all of your materials are impeccably proofread.3. Establish a Network of AlliesThe days of a mass email to friends and family describing what you’re looking for may be over, but the internet has plenty of online networking opportunities to offer. Use LinkedIn to ask former managers and colleagues for recommendations, send them messages to alert them to specific positions you hope to interview for–bottom line, get on their radar and stay in touch.4. Be Smart About Social MediaMake sure your social profiles are new-employer friendly, and make selected posts public so that your profile is searchable. â€Å"Like† the pages of companies you’re interested in so you can stay informed of related news items and developments–you can identify potential contacts, as well as come across as knowledgable in the event you get an interview.5. Practice InterviewingAsk friends and colleagues for their help preparing you for one-on-one interviews–the more deliberate you are about this step, the better. Make yourself a cheatsheet, like a comedian’s set list, to keep relevant anecdotes in mind. The last thing you want to do in a real interview is go blank or ramble. Decide what stories best highlight your ability, and practice delivering them in a natural, conversational style.6. Learn New SkillsPossibly the best use of your time while you’re waiting to be called back about an application is in acquiring new skills or updating your old ones. Register for conferences and seminars in your field, take local classes, pursue certifications–figure out what skills the person in your dream job has, and make sure you can say the same about yourself. Plus, these activities give you an opportunity to meet more current or aspiring people in your industry, which makes networking feel less forced and more like a gathering of like-minded individuals in pursuit of the same goals.6 tips for landing a new jobRead More at The Business Journals

Relevance of Palliative Care Training in Nursing Practice Literature review

Relevance of Palliative Care Training in Nursing Practice - Literature review Example Palliative care has generally been linked with end-of-life care of cancer patients, but considering its effectiveness in reducing the suffering of patients and their family the concept has now been extended to include non-cancer population as well. "Dying patients need to be assured that their destiny lies in the hands of well trained, multi-disciplinary, professional team because often the death is no longer capable of caring for themselves and their rights." (Gronemeyer, et al 2005, p.1). Hence, effective implementation of palliative care will be possible only through adequate training and grooming of health care providers. Since nurses interact most with patients and act as intermediaries between other health care providers and patients and their family members it is imperative that addressing the training needs of nurses is crucial for the success of palliative care program. As such, an attempt has been made to analyze select articles related to experimental models of palliative care and training strategies relevant to nursing practice. University of Wollongong Library's electronic resources was searched for locating relevant articles. Though Google scholar has larger volumes of articles, considering the fact that Proquest database covers specific nursing-related peer-reviewed journal articles, the search was limited to Proquest database only. The basic search question used was 'Palliative care', which retrieved 7982 articles from Proquest. A further search of the database for 'medical sciences-Nursing and allied health sources' shortlisted number of articles to 130. When the results were limited to full-text documents of scholarly journals 23 articles have been retrieved. Five articles with different area of coverage, such as (1) Nurses' perceptions around providing palliative care for long-term care residents with dementia; (2) Providing pediatric palliative care through a pediatric supportive care team; (3) Using high-fidelity simulation to educate nursing students about end-of-life care; (4) Enhancing meaning i n palliative care practice: A meaning-centred intervention to promote job satisfaction; and (5) Spiritual development of nursing students: Developing competence to provide spiritual care to patients at the end of life. Since large volumes of research articles (303,000) have been retrieved from Google Scholar using the catchphrase 'Palliative care' and only 5 articles have to be selected for the literature review it has been decided to search Proquest database and cover palliative care experiences in two challenging areas, such as pediatrics and geriatrics (dementia), and three articles covering innovative training approaches; Nurses' perceptions around providing palliative care for long-term care residents with dementia. The study conducted by Kaasalainen et al (2007) explores nurses' perceptions around providing palliative care for long-term care (LTC) residents with dementia, using a qualitative descriptive design. The inspiration for this study was the unprecedented increase in a ged care population with cognitive impairment and identification of 'many barriers to optimal palliative care in LTC homes' in Canada. Dementia is a progressively degenerating physical condition leading to gradual loss of cognitive abilities.

External Environment Analysis Term Paper Example | Topics and Well Written Essays - 750 words

External Environment Analysis - Term Paper Example It previously operated using Boeing 727 airplanes but has recently updated their fleet to the more advanced airplanes to meet the demands of their customers. The newly purchased planes are more advanced, fast and are more comfortable than the older planes that were previously being utilized. The company has a very busy schedule as it operates over six flights on a daily basis (Southwest Airlines, 2012). The airline company has also made acquisitions of several other companies like Air Tran Airways in the year 2011 during the month of May. This has enabled them to increase their airplanes due to the expansions witnessed in their operations. In addition, the company has a large labor force that comprises of over thirty seven thousand workers who are qualified in different fields to aid the company in running their activities. The airline company runs its operations in over forty two states within the United States that cover over ninety five of their destinations. Their management adve rtises vigorously to help in reaching a wider market through several humorous adverts like, â€Å"Just Plane Smart† slogans that have become familiar to most travelers within the country. The company’s strategy of fighting off their competition involves their recruitment of very competent employees, their high productivity along with their offer of low prices for their products. Finally, the company currently has a market capital of over 6.2 billion dollars with a price to capital ratio of 23.49. Their earnings for every share stand at 0.35 whereas their dividend yields stand at 0.02% (Southwest Airlines, 2012). Section 2. Porter’s Forces and PEST Analysis According to the article titled â€Å"Porter’s Five Forces, Assessing the Balance Of Power in a Business Situation†, the forces are powerful that are used for determining where the power of a business lies. The article stipulates that the type of information required when each of the forces inclu des the powers of the businesses suppliers, their buyer powers, competitive rivalries encountered, threats posed by substitute goods along with the threats of new entrants coming into their market. It additionally suggests that the threats posed by new entrants could be further complicated through their specialized knowledge, the cost advantages they have along with issues such as economies of scale. The competition encountered is augmented when the number of competitors increases, there are quality differences, switching and departure costs along with other differences in the products offered. Supplier power is influenced by issues such as the amount of suppliers, their scope of operations, the distinctiveness and the businesses ability to obtain substitute products. The threats of substitution are aggravated by substitute performances being greater and the costs incurred in changing from a product to another. Finally, the buyer’s power is said to be influenced by the number of available customers, their order sizes and their sensitivity to the prices set. On the other hand, the article by Dagmar Recklies on ‘Porters 5 Forces’ states that the model is founded on the basis of an organization utilizing the opportunities availed and fighting off any threats it might encounter. The forces are said to include the bargaining powers of suppliers and customers, threats of new entrants along with substitute goods and the competition witnessed in their market. The article from Value Based Management.Com describes

Unit 3 Essay Example | Topics and Well Written Essays - 500 words

Unit 3 - Essay Example Age and can possibly provide an example for this relationship. As one ages, resistance to diseases decreases. This means that the increase in age negatively affect resistance to diseases. Correlation studies can take many forms. Let us consider non-experimental correlation studies and quasi-experimental studies. Non-experimental studies involve measuring things as the objects appear. In non-experimental studies, the methods used include observation, case history, and surveys. It is it is unethical to manipulate independent variables. Non-experimental values are used to provide solutions to problems and question existing realities. Lawrence Lisa (2011), conducted a non-experimental descriptive correlation study to examine the relationship amongst four variables, moral distress, education level, CRP and work ethics and how these variables affected nurses work engagement. The study found out that there was a positive direct relationship between CRP and work engagement and a negative correlation moral distress and work engagement. According to Ramos-Alvarez, Moreno Fernandez, Valdez Conroy, & Catena (2008), quasi experiments are evaluations that attempt to determine whether a program or intervention has an expected effect on the participants. Quasi experiments take different forms but usually lack aspects of true experiments. This is the reason quasi experiments are not ideal for dissertation work. In a true experiment, there must be pre-test and posttest design, treatment group, control group and random assignment. For quasi experiment, either one or two of these aspects are lacking. Raanas, Grindel & Herting (2012) conducted a quasi experiment study to examine the health advantages of a bedroom window observethe natural background for patients undergoing a rehabilitation program. The funding for this research was that a blocked view appeared to influence negative physical health changes in women. For men, blocked views

Customer Relationship Management System

Customer Relationship Management System Executive summary The purpose of this research is to explore and examine the experience and perception of management and employees to know about the importance, implementation of customer relationship management (CRM) system in German organization. For better understanding of the topic, a literature review of the past and relevant research about CRM perspectives is going to be taken place, in addition the findings would be compared with the literature review to know about the similarities and differences between the two. This research is taken the account case study analysis of two German organizations. Mainly the data is taken from the seven days visit to Bremen City of Germany. Where the trend of being innovative seen in Beluga shipping and DB schenker logistics use information technology to support its huge network of frights transport. After the analysis of findings, the conclusions and recommendation are given on the bases of potential pitfall and success of CRM system help in increase the value for both customer and organization. 1. Introduction In todays business environment, it is very important to understand the consumers behaviour as it shapes the market trends. They are well aware, more educated, and more serious in demanding for product and services that they require and they are well aware of the technology and comparing the products. It is imperative for the organisation to understand and share their internal customer knowledge and then combine it with new information about their customers in order to compete in the market and to achieve the future success. The basic three steps in marketing process is to understand the market place, designing marketing strategy in order to customer driven and making up marketing program, which leads to the forth and most important step, is to build a profitable customer relationships, ( kotler Armstrong, 2006). In order to establish such relationship it is most important to understand Customer relationship management (CRM) which is concept of modern marketing reforms. Kotler 2006, customer relationship management is the overall process of building and maintaining profitable customer relationship by offering superior customer value and satisfaction which means deals with all the aspects of attaining, maintaining and growing customer needs (kotler Armstrong, 2006). Although customer care is always being given importance in the commercial activity, the new model of Customer relationship management known as CRM is very essential for organization in adapting a customer focused structure, which can maximises the potential value of customers expectations from the company and get the opportunity of making business strategy on the basis of information obtain from customer (Kenneth, 2002). The research describes the various aspects, like customer focus strategy, reforms needed to current customer business processes, change management and constant progress in developing and implementation of CRM system. The research further describes the present literature on CRM, benefits and possible barrier to CRM system in the context of German organization, analyzing the observation during the visits to companies in Bremen. AIM The aim of the research is to evaluate the importance, implementation of Customer relationship management system. Objectives To understand the key definition of CRM. To explore the importance of developing CRM in an organization To analyze the benefits of Information process on CRM framework. To examine the framework and literature of CRM and compare it to the companies visited in Bremen. 2. Literature review 2.1 CRM perspectives In the business environment customer plays important role and considered to be top priority. This statement is much more reliable, strong and applicable to todays world than it was before. The organization success is fairly depends on their ability to facilitate customer constantly, fulfil all their specific needs of product and service. This concept is understood by studying customer relationship management (CRM) where its all about to locating, obtaining and retaining customer. Gartner considered CRM as mostly recognized customer and sales oriented strategy which includes advance technology to manage, mechanize, and bring success in to business processes mainly sales activities, but also involve those of marketing, customer service and technical support. The overall objectives is to attract more customer from the market, look after them and looking after existing customers, attract former clients back into the fold, and minimize marketing and client service costs (Gartner 2009). While Buttle, F. (2009) considered CRM as nothing more than relationship marketing, but also by manipulate customer to continue possible communication to increase customer consistency, maintenance and ultimate goal is to develop long term relationships. There is a great need of CRM because of rapid development of marketing and technology which goal is to understand the customer and to achieve enduring success in the competitive business environment. As CRM is present in mostly busin ess operation, Peelen, E (2005) believes that CRM is very influential tool for both business to business and business to consumer environments, but it has been underestimated. Due to the great exploitation of information technology, seller community and expert community, has great interest in CRM. The two terms CRM and relationship marketing used interchangeably in academic area (Parvatiyar sheth, 2001). CRM is a comprehensive strategy and process of attaining, retaining, and create association with the selected customer help to build superior value to the company and the customer (Parvatiyar sheth, 2001). Many marketing efforts considered to be used for customer retention which helps in customer attachment which can be achieved by staying in touch with customer after the sale is made, Vavra (1992). CRM is going beyond existing of literature because it require a cross functional combination of processes, people, operations and marketing capabilities that is possible through information technology and applications (Payne and Frow, 2005). In fact CRM goes ahead of customer focus, CRM not include only to make relationships and a system usage for collection and analyzing data it also involves in the integration of all these activities throughout the firm, connecting these activities to both firm and customer value. This enhance the capability of firm to enlarge this integration along the value chain, and development for the integration of these activities across the network of firm, these pool resource customer value while building shareholder value of firm, (Boulding, Staelin , Ehret Johnston 2005). 2.2The importance of CRM In one of customer think corporation survey, 68% customer leave due to poor services provided by companies show in appendix 1. The key to success is to create strong and long term relationship with customer. CRM is an important tool to generate benefits for both customer and sellers. They treated every customer specially and try to get the appropriate information about the usage of their purchase which makes firms to increase their sales and also increase customer loyalty. Furthermore CRM also helps in making the sale processes very easy and simple which help sales staff to deal faster. There is great opportunity for the organization to cross selling and up selling to customers which are loyal to firms through CRM. This helps the organization to develop the quality and better relationship with customers which also improve customer satisfaction, hence gained customer loyalty. Research suggests that new customer cost organization 4 to 8 times more than existing customer, Cannie and Caplin (1991) also suggest that keep customer for life time is better than sale at one time. With the help of CRM organization is capable to predict customer behaviour during purchases of product and services; with the support of IT by using different ways of communication with customer and stored it in business database. As there is rapid change in the customer behaviour, the most sensible way is to keep track of customer change and persuade them properly is to build supportive and collaborative relationship with customer (Sheth Sisodia, 1995). CRM also creates very useful knowledgeable platform and processes between companies and their customer as past study proves that CRM is very powerful competitive tool in improving success of companies and their customer. 2.3 How CRM system works for organization CRM Framework The theoretical frameworks are based on the combination of previous literature, experience and common sense (Eisenhardt, 1989). There are many different inspirations which result in different development, but it is not possible that one successful CRM framework is suitable for every business sector (Duane, 2009). Many researchers suggested that integrated framework should be on the basis of conceptualization and should be process oriented (Payne, 2005, Dous2005, Parvatiyar, 2001 in Appendix 2). Payne et al, (2005) develop a framework for CRM on five generic processes, which are, (1 the information management process, (2The multichannel integration process, (3 the value creation process, (4 the strategy development process and (5 the performance assessment process. After this framework given by Payne, an effective CRM is now to support and give value to the wide number of customers and employees; CRM has to support wide range of roles, channels and devices. Mainly, CRM activity will involve in the collection of customers, suppliers, partners and relevant data thorough multiple channels of way like web, phone, email, fax etc, (the multichannel integration process) and using Knowledge management(KM) approaches to transform the collected data in to the useful information for making business decisions (the information management process). Vision and objectives of company must be identified clearly (the strategy development process) than to transform it in to the different business programs and processes that gives mutual benefits to customer and business (the value creation process). The next step of CRM process cycle is to create the interaction with customer in order to maximize commercial exposure and return (the integration process). Finally progress is needed to be checked to look for any failure and helps to keep track the configuration of goals, resources and results (performance assessment process). 2.3.1The information process The fundamental to the successful implementation of CRM strategy requires flawless customer centric process, which is supported by integrated technology throughout the enterprise and also its supply chain which give right information at right time (Radcliffe, 2001). In supporting the statement that technology solutions support CRM, CRM must be flexible, customizable, connivance, cost effective and speed of operation, it must match the requirement of business. However, CRM tool is just a addition to CRM strategy, proper strategy and outstanding implementation is essential for a success of CRM (Parvatiyar, et. Al. 2001) 2.3.2The strategy development and the value creation process The strategy development process shall include basic steps of strategy formation, decision making and implementation. Bell (2000) points out that understanding the present allows people to attain an orienting perspective to provide a basic for moving forward. Hence, the strategy formation for CRM shall be based on the company mission and objective with taking into consideration the value creation for customer, employees and investors. Then, decided on the long term plan and operating plan based on the objectives set. Finally, take necessary action to effect implementation. The value-creation process is built on the capabilities and motivation of the companys employees to develop product and process innovation according to customer needs; to identify existing and potential customer profitability for decision on customer acquisition and customer retention activities; and the organizations value to customers, and the basis of its valuation by shareholders. At this point, KM participate an important roles by putting the information processing power of technology to anticipating or predicting customer needs. 2.3.3The multichannel integration The multi-channel integration process plays important roles to transform business strategy and value creation into value-adding interactions with customers. Those include all pre-sales communications, sales interaction, post-sale service and support with customer. At the present, there are many means of communications available in the market such as internet, direct mail, ground sales force and telephony; or a hybrid channel model which involves multiple channels. Therefore, for the company it is important to work on individual channel roles and tailoring them according the targeted customers segments needs instead of trying to capture all customer needs like provide Everything to Everyone Everywhere. 2.3.4 Performance Assessment process The performance assessment process covers the very important task of monitoring, CRM indicators is connected to the set objectives; which helps managers in making of plans ,taking decisions and guide ongoing daily activites. Kaplan Norton (2001) pointed out that since the traditional financial measurement tools such as balance sheets, profit and loss statement and cash flow statement are introduce to measure the activities like strong versus poor indicators, companies started implementation of very different method of measurement based on their internal decision making style.Kellen (2002) recommended a comprehensive CRM measurement frameworks which includes point of view from a verity of different business unit. The CRM measurement framework includes brand building, customer equity building, customer-facing operations and leading indicator measurement. 2.3.5 CRM global management There are many large internationally oriented companies which are today trying to become global by integrating their worldwide operations. To accomplish this they are seeking helpful and concerted solutions for global operations from their sellers instead of just engage in transactional activities with them (Parvatiyar Sheth, 2001).such customers make it very essential for marketers interested in many global business to adopt CRM programs, mainly global account management program (Yip Madsen 1996).Global account management (GAM) is theoretically similar to national account management programs a part from (GAM) have to be global in scope and thus more complex. To mange customer relationship management around the world there is essential need of external and internal partnering activities, this also includes the partnering across a firms worldwide organization. 2.4 Barrier to CRM CRM is considering being helpful tool for achieving organization goals, but when applying CRM concept and technologies to business operation needs through commitment. Depends on business to business type and how far they want to expand their application ,management has to find out the possible problem come across in the process of before ,during and after implementing these application. Here are some problems cited by Ramsay (2003) which are followings. 2.4.1 Lack of definition The rapid change in business environment, CRM is enclosed with new ideas, concepts, new technology, new methodologies, and constantly developing. As a result many companies are having difficulties in acquiring new technology, and also unsure about where to start. Management is not sure about how to approach CRM and how that affect the different phases of companys operation. 2.4.2 Poor leadership The team which are in leaders of CRM efforts are mostly functional heads who often do not have enough strategic plan or perspective experience of CRM. They are strictly being measured according to their specific activities within their functions. While the main focus should be on the companys overall strategies. One other factor is that most of CRM program are implemented projected base on general technical-requirements focus instead of business need focus. As mention earlier that CRM is strategic process that helps companies in understanding customer needs. So, companies can improve their processes to provide these needs to their customer (Oracle, 2006). 2.4.3 Insufficient help from CRM vendors CRM vendors are the ones who provide the new tools for organizations. Most of the time they only pointed out those CRM aspect which are involved in the product rather than focus on main important factors of CRM in lot of business areas. There are some vendors who would convince the customer by implementing CRM system, than the customer can solve all the problems which are facing by them currently. 3. Germany Germany is the world most famous second populous nation and Europes largest economy .Germany country itself is very strong position in its region in terms of economical, political and in defence organization. German economy is the fifth largest economy in the world in PPP terms is a leading exporter of machinery, vehicles, chemicals, and household equipment and benefits from highly skilled labour force(www.cia.gov).germany is among worlds largest and technologically advanced producers of iron, steel, coal, cement, chemicals, machinery, vehicles, machine tools, electronics, food, beverages, metal fabrication, shipbuilding, machine building, textiles and petroleum refining. In all above services and manufacturing account is the dominant share of German economic activities, raw materials and semi manufactured goods make a large portion of imports. Germany is democratic federal parliamentary nation, made up of 16 federal states in which Bremen is main port and tenth largest state of Ger many. 4. Bremen Bremen city population 551,600, capital of the state of Bremen, located North West of Germany along with Weser River .the state or Bremen was formed in 1947 by combining the two main parts Bremen and Bremerhaven both are the main port of state as well, where Bremen covers 325 square kilometres and Bremerhaven covers 80 square kilometres. Bremen is Germanys largest port after Hamburg and its commercial and industrial center trading in cotton, wool, tobacco and copper. The city of Bremen products include ships, aircraft, steel, machinery, electrical equipment, textiles, beer and foodstuff, specifically roasted coffee. Bremen has employed about half of workforce working in commerce, transportation and service sector. The shipyard was one of the largest employers closed in 1996. It is the oldest port city of German. Bremen strongly depended on industry sector of 83% in the economy. 5. Methodology This research mainly focuses on the importance implementation of CRM system in context to German organization.acoording to this, case study approach is adopted which enables the researcher in understanding and to pose question related to what happen, how thing work in CRM system and why (yin, 2003).the above literature review helps researcher in the different aspects of CRM system, potential pitfall and where to go during the implementation of CRM system in organization. The data for case study analysis was collected very short period of time which includes the 7 days visit to two main city of German state which is Bremen and Bremerhaven .there are some presentation arrange by the individuals representing their companies and there is interview session as well. The main two companies are chosen for findings is beluga and DB schenker. Mainly the data is collected from the company websites and during the interview session, informal communication with staff members and managers of organization the notes are made which helps researcher in relate the practical experience and observation with the literature review. The structure of CRM System is studied by using different articles ,books, academic journals .research papers and internet web pages which is relate back to data .Silverman (1998) stated that researcher should focus on what people do and what they say they do. These combined approaches give researcher a useful help in generating that data which i s rich in detail and high in rigidity (Miles and Huberman, 1994). 6. CRM in terms of German context The customer is main focus of every business and it is also been noticed in over visit to organization in Bremen is how their overall objectives of the companies fulfilling the needs of their customer. The presenter of Beluga, DB schenker and hansaflex also give evidence of complete satisfaction for their customer. Mostly of these organizations providing best services benefits to their clients. The beluga shipping was founded by presented and CEO Niels Stolberg in 1995, they working as a simple cargo operator during that time. From the very start off beluga shipping focus to create solid and fast rising niche market project and working on controlled heavy-lift cargo. The beluga group, consisting of main business, beluga shipping GmbH, beluga chartering GmbH and beluga fleet management GmbH co .offering to their customer a complete expert service worldwide, beluga is always in coordination with customer in every step of project planning and successful understanding .the beluga chartering involves the expertise of every cargo which closely work with transport engineering and operation department. They know exactly which ship is suitable for which cargo and also ensuring of continues employment of fleet. The beluga core service fleet management is responsible for fleet support, quality management, ship management, technical management with crewing and recruitment and planning of beluga cadets (management of sea academy) and supervision of new building projects is also in list of fleet management expertise. Beluga shipping managed strategic focus of how, flexibility and expansion, which make them the leading international specialist of heavy shipment of sensitive, bulky cargo which is difficult to handle. Due to the experienced experts at beluga shipping Gmbh that helps in achieving the demands of customer worldwide on the basis of modern fleet and advance technology, which involve the use for more than 70 multipurpose heavy lift cargos carries. These also ensure there is one ideally suited vessel is available for the respective specific challenge. Deutsche Bahn AG was founded in 1994; today it is worlds leading operators of passenger and logistics companies in 150 countries. The company rail activities in Germany are its core business. DB schenker is combination of transport and logistics activities of (Deutsche Bahn) employing more than 91,000 staff spread across around 2,000 locations. DB schenker is one of the leading global integrated logistics service providers and has a leading goods transport rail network at its disposal. Having its dense network DB schenker is operating in one of the world most important economic region, in air and ocean transport, in European land transport, in contact logistics as well as in supply chain management. With the help of this very special goods transport rail network company claim to provide quick and efficient solutions for the most varying of client requirements both with regards to trade and industry. 7. Main findings The presenter of beluga is much inspire from the company CEO work and the current setup business they have .Beckhusen explained how they managing the relation with customer while operating in the niche market of project and heavy lift cargo. As CRM makes itself necessary tool for business because it differentiate an organization among the competitor with the useful knowledge resource about product and also the ability to quick identifying and find solutions to customers problems (Nguyen, sheriff, and Newby,2007). Beluga presenter explained the knowledge about the product like, specialized in heavy lifting cargo and continues innovation for example, the continued expansion of the fleet capacity, to make vessel which can fulfil the demand of super heavy cargo uplifting possible.currenty the vessels in their fleet 69 units with the capacity of 800 tons and more ,than strategic target for the end of 2012 is 75 units, these new vessels will be equipped with cargo handing gear which can li ft a combinable load of up to 1400 tons on the most powerful units (its called Beluga P-class ). Db scheker presenter claimed that the huge network of rail service help in supporting the main dominant area of their business operation. Europeanization provides enormous opportunities for the railways. DB Schenker Rail getting advantage and has already made tremendous effort not only on the production but also on service side, customer focus is good example for better processes. Having no1 position in rail freight to maintain strong relationship with customer the CEO of DB Schenker rail Hedderich, explains that the expansion of rail fright helps to sustain that relationship and to attract new customer, which requires integrated planning across all the companies and across national border, in those countries where we find partner with strong performance, we work together with them. Putting customer in mind and work continually fulfilling the needs of customer Hedderich, also answer to the question about is customer will go along u current strategy? That restructuring is something th at many of our customers wanted because the quality of cross-border transport in many cases leaves something to be desired. Like Phelon (2004) define CRM by saying that customer leverage is an art. The rapid increase in the demand for heavy cargo and there is need of technological advancement for best compete in the market, Beluga use the up to date advance technology and also work along with partners to get growth in other potential markets .t( Nguyen, sheriff, and Newby,2007 ) stated that CRM helps in reducing the gap between customer and organization ,contributing to organizational success through customer loyalty, better service , superior information gathering and learning organizational. Beluga follow customer orientation approach, like we are, where the customer needs us any time offering 24/7 direct customer approach. Furthermore entrant of new markets like in March 2009 in the oil and gas sectors, Norway offers attractive opportunities for the Beluga fleet. So in order to understand and close view of the local market establish strong personal contacts with customer and also keenly to get involved in regional development in the maritime sector ,Beluga shipping GmbH esta blished a wholly owned subsidiary ,the beluga project (Norway) ,the board of director is constituted by Niels Stolberg (president and CEO of beluga shipping GmbH).the strategy to get closer to potential market helps in attracting new customer ,its increases customer satisfaction and reliability. Like in Asia region, the advantage of local presence, especially in Beijing, is being close the shippers and decision-making centres as well as to the freight forwarding companies and, in particular, being able to offer an extra service to industry through our cargo superintendents in Shanghai,says Jaap den Hartog, director of Beluga Chartering Department for Asia,(blue line beluga magazine .2008,page 35) The company can access easily to potential customer information and give possible solutions for customer problems. After successfully settle down and dealing with customer in Norway, Beluga CEO Niels Stolberg says, thanks to our local presence in Norway, we are able to position beluga fro coming project well ahead of time, we want to integrated our modern hardware and our innovative corporate philosophy into projects as early as possible, giving our customer a reliable transport solution, Confirmed by sales manager Robert instinsky. One important feature of CRM customer selectivity as research studies reveals that ,all customer are not equally profitable for an individual company (Storbacka,2000).the company therefore must be selective and tailoring its programs and marketing efforts by segmenting appropriate customer for individual marketing programs .in one news service (Oliver Schumacher issued by DB mobility logistics AG potsdamer platz 2, 10785 Berlin,Germany,2009) DB schenker is now leader in innovative air freight concepts. There is service operating by DB Schenker called skybridge service, example offering the unique intermodal solution to the combination of air and ocean freight from Asia to Europe Via Dubai, getting advantage from the low price of ocean fright with the speed of air fright. This combination of air and ocean frights Company get significantly lower cost compared to pure air freight, the offer is very attractive for companies that do not want to sacrifice the time advantage of air fright. DB Schenker is able to successful allocate its resources to those customer to serve its best to create mutual value. In global ocean freight, to giving importance to their customer the local presence of DB Schenker logistics combines the local market knowledge, global expertise, and the strength (2,000 locations in 130 countries) they have in their operating businesses helps to achieving organization goals. They can give useful solution to their local customer problems having in the operation of logistics services. As we look the above findings both companies working continuously on improving the quality of its products and services. To achieve successfully this, the ability of its customer service departments to response quickly and accurately to enquiries about the customer shipments is essential. As Beluga is working in niche market but the satisfaction of the customer is main priority of business. there is successful implementation of empowerment in organization .as Beckhausen describe her achievement from assistant to director in 5 years is the proof of company has the policy encouraging employees .the main decision is taken by the top management but they also encouraging lower management new ideas to work on it, than the ideas are successfully implemented in organization, this give employees as sense of freedom and encouragement which also helps to improve employee performance. while in DB schenker the case is different , Janina explained that most of the decision is taken by the top level management, there is no empowerment in organization, like the employees are working on day to day routine job no new ideas are encourage and implemented from the lower management. This will leads to inefficiency in work which will put adverse effect on customer relations with organization. Because employees plays basic role in the delivery of CRM activities, the firm need to give attention to organizational matter related to CRM it is important area of consideration, Data and technology processes and system are essential for CRM activities, in these processes and system without appropriate human interaction the returns on investments in these area is at risk (Boulding, Staelin, Ehret Johnston 2005).customer can loss trust on companys ability to deliverer quick and efficient work. For beluga and db Schenker, logistics is a key competitive quality factor. The factors behind the market success of beluga shipping are following. Quality and on schedule performance Precision and reliability Flexibility Expertise. While factors of market success for Db schenker logistics are; Linking component to the flow of goods. True sustainable footprint.

My Most Beneficial Personal Quality

I have taken advantage of the education opportunities presented me thus far to prepare for college in many ways. First and foremost I have ensured that I have enjoyed a wide variety of classes and electives to provide me the opportunity to explore as broad a subject selection as possible. Most of the courses I have focused on in my senior year have been college preparatory. College preparation however is much more than academics alone. I have also experienced many educational opportunities that exist outside the realm of traditional ‘academics'. These experiences have prepared me more so for my college experiences than my preparatory courses. I have for example faced many challenges while growing up. During my four years of high school I engaged in a variety of extracurricular activities and clubs that taught me much more about the ways that people interact and communicate than I ever would have initially assumed. Participating in many volunteer organizations and student achievement groups, I realized that not two people interact in the same way. Most people I learned are products of many different elements including their beliefs, values, morals and faith. One's religious ideals, culture and even familial upbringing can all influence their perceptions on life, their ability and motivation to interact with others and their desire to achieve. With this knowledge I learned new and exciting ways to interact with people, even those that were very different from me and with those that held very different beliefs. In fact in most of my pursuits I found myself drawn to those with conflicting ideals and moralisms, in part because they challenges me to learn more about myself and question the beliefs I held true about the world in which we live. I believe it is through these types of interactions that we actually learn everything there is to know of the world. We need to rely on people that challenge us and our views so we open our eyes and get a better understanding of the world in which we live. I feel these diverse educational experiences while not academic, have prepared me for life in the university more so than any classroom instruction may have or will in the future. I bring to the University of California a unique ability to network and work personally with people. By far my most beneficial personal quality is my ability to build relationships and communicate with a wide diversity of people from varying backgrounds, cultures and environments. In today's society it is vital for anyone to understand the importance of interpersonal skills and relationships both on a personal and from a professional perspective. More and more the world is operating in a global business environment. Modern technology has afforded people the opportunity to communicate from once remote locations. What this means is that people from all over the world with all manner of different morals, values and beliefs are not just communicating with one another but also working together to create a better world. As members of a global society I feel it is vital that we all have the ability to communicate effectively with one another. Sometimes this takes the guidance and direction of a true interpersonal leader. I believe I am possessed of those traits. I have throughout my high school career taken great care to interact with people from various backgrounds and ethnicities. I have participated in multiple groups, clubs and organizations that have enabled better exposure to different people and have helped me learn better ways to communicate with one another. I have also witnessed first hand what happens when communication goes bad, and have since committed myself to facilitating solid communications and interactions between people. I believe this personal trait will benefit the University of California in many ways. The University of California is one of the nations top universities; home to thousands of unique students and home of many of the nations top academic programs. Early on I knew that more than anything I wanted to pursue the best education I could afford. To succeed in today's world business professionals and students must be possessed of a wide range of skills that are best learned in a University environment. I feel that throughout my life I have already faced many unique challenges and obstacles. I was not always a committed student, lacking the insight and motivation necessary to excel in my classes early on. However experience has taught me that little in the world is more valuable than an education. Every day on the news we hear stories of tragedy. Hurricanes that devastate infamous regions, terrorism that destroys the livelihood and communities of varying regions†¦ these are all modern realities we must learn to cope with. To address the often-turbulent environment we live in today, it is vital that we all commit ourselves to one another and our communities. I feel that I can best do this by excelling in my education. Through my university education I hope to learn not only of the fine nuances of other communities, but also about key demographics about the worlds' population and needs entering the upcoming decades.

Macbeth Retold Essay

It feels strange running into something that everyone else is running out of, it’s my second time today. I can’t explain the thrill of running into the blaze, for some it’s just a career but for me it’s my passion. As I reached the top of the burning stairs I looked out the window to see Don with his back against the truck again, he was just standing there watching whilst men are in that house risking their lives to save others. It angers me so much to know that his name will be on the front page tomorrow for what I’ve done again. When we got back to the station the others applauded Don as he walked in and exclaimed â€Å"another fire stopped and 3 lives saved† me and Benji couldn’t bear to watch him take the glory for what we had done, so we went outside to take a breather and collect the post. Whilst we were out there we met the postman, he was standing there as if he was waiting for us, me and Benji exchanged a confused glance and then I said hello, he muttered â€Å"you’ll be station manager son† â€Å"sorry? † I said â€Å"and station commander† he replied â€Å"it’s as if I can tell the future! he laughed as he turned to walk away â€Å"what about me then eh? † shouted Benji shouted after the postman â€Å"it’ll be your sons and his sons and his sons and his sons† the postman sang as he skipped away. Benji and I couldn’t help but burst into laughter, at least it had lightened our mood after Don’s little display inside. That night I told Beth all about what Don has been doing and how he has been taking all the credit lately, I just wanted to vent to her but she got so much angrier than I had expected and told me that I should get rid of him by killing him! I want him gone and I want the praise but is this too extreme? She went on to tell me that if I didn’t do it I’d be a coward and there’s no point in me going back to the fire station at all, I can’t imagine not going back into a fire ever again. I’ve realised I have to do this. I told Beth I agree and she had a plan already. I’m going to kill him in the old house on foster street on Tuesday night when we go there for a risk assessment, Beth told me it would be perfect and no one will know I had anything to do with it; I’ll set the place alight and blame it on the squatters there.

Compare And Contrast Of Cult And Religion Essay Essays - Free Essays

Compare And Contrast Of Cult And Religion Essay Essays - Free Essays Compare and Contrast of Cult and Religion Essay Religion is a sociological device used to protect its members, and it offers them a common system of belief. Religion, whether it is Christianity, Taoism, Judaism, or Hinduism is a set of commonly shared beliefs which bring many people together. Religions usually teach a code of morality with an emphasis on a higher supernatural entity. They give examples and role models for people to follow. Religion, although having nearly the same definition as a cult, has a positive connotation. Society alone has defined these connotative differences between cult and religion. The word, cult, has a negative connotation which reflects the rejection of the populace in which it exists. The word cult is often used to express disapproval of a scorned religion different from one's own. A cult is defined as; "...a system of religious worship..." or "...a creed or sect..."(The New Lexicon Webster's Dictionary of the English Language) While the dictionary definition of religion is, "...man's expression of his acknowledgment of the divine..." or "...a system of beliefs and practices relating to the sacred and uniting its adherents in a community..." (The New Lexicon Webster's Dictionary of the English Language) The two words are synonymous by definition, but the ways in which they are used contrast because of their differing connotations. Once a group is labeled a cult it is subjected to some form of prosecution. One group will attack another, either because they simply feel they are right and the other group's belief system must therefore be wrong. The group becomes an outlier and is banished, censured, or ostrasized. When labeled a cult like the branch Davidians of Waco, Texas the group is subject to infiltration and forced collapse. Only the connotations differentiate these two words from one another. Morgan Glines October 9, 1996 English AP

The Freedmens Bureau - Agency to Assist Former Slaves

The Freedmen's Bureau - Agency to Assist Former Slaves The Freedmens Bureau was created by the U.S. Congress near the end of the Civil War as an agency to deal with the enormous humanitarian crisis brought about by the war. Throughout the South, where most of the fighting had taken place, cities and towns were devastated. The economic system was virtually nonexistent, railroads had been destroyed, and farms had been neglected or destroyed. And four million recently freed slaves were faced with new realities of life. On March 3, 1865, the Congress created the Bureau of Refugees, Freedmen, and Abandoned Lands. Commonly known as the Freedmens Bureau, its original charter was for one year, though it was reorganized within the war department in July 1866. The Goals of the Freedmens Bureau The Freedmens Bureau was envisioned as an agency wielding enormous power over the South. An editorial in the New York Times published on February 9, 1865, when the original bill for the creation of the bureau was being introduced in Congress, said the proposed agency would be: ... a separate department, responsible alone to the President, and supported by military power from him, to take charge of the abandoned and forfeited lands of the rebels, settle them with freedmen, guard the interests of these latter, aid in adjusting wages, in enforcing contracts, and in protecting these unfortunate people from injustice, and securing them their liberty. The task before such an agency would be immense. The four million newly freed blacks in the South were mostly uneducated and illiterate (as a result of laws regulating slavery), and a major focus of the Freedmens Bureau would be setting up schools to educate former slaves. An emergency system of feeding the population was also an immediate problem, and food rations would be distributed to the starving. It has been estimated that the Freedmens Bureau distributed 21 million food rations, with five million being given to white southerners. The program of redistributing land, which was an original goal for the Freedmens Bureau was thwarted by presidential orders. The promise of Forty Acres and a Mule, which many freedmen believed they would receive from the U.S. government, went unfulfilled. General Oliver Otis Howard Was Commissioner of the Freedmens Bureau The man chose to head the Freemens Bureau, Union General Oliver Otis Howard, was a graduate of Bowdoin College in Maine as well as the U.S. Military Academy at West Point. Howard had served throughout the Civil War, and lost his right arm in combat at the Battle of Fair Oaks, in Virginia, in 1862. While serving under Gen. Sherman during the famous March to the Sea in late 1864, Gen. Howard witnessed the many thousands of former slaves who followed Shermans troops on the advance through Georgia. Knowing of his concern for the freed slaves, President Lincoln had chosen him to be the first commissioner of the Freedmens Bureau (though Lincoln was assassinated before the job was officially offered). General Howard, who was 34 years old when he accepted the position at the Freedmens Bureau, got to work in the summer of 1865. He quickly organized the Freedmens Bureau into geographical divisions to oversee the various states. A U.S. Army officer of high rank was usually placed in charge of each division, and Howard was able to request personnel from the Army as needed. In that respect the Freedmens Bureau was a powerful entity, as its actions could be enforced by the U.S. Army, which still had a considerable presence in the South. The Freedmens Bureau Was Essentially the Government in the Defeated Confederacy When the Freedmens Bureau began operations, Howard and his officers had to essentially set up a new government in the states that had made up the Confederacy. At the time, there were no courts and virtually no law. With the backing of the U.S. Army, the Freedmens Bureau was generally successful in establishing order. However, in the late 1860s there were eruptions of lawlessness, with organized gangs, including the Ku Klux Klan, attacking blacks and whites affiliated with the Freedmens Bureau. In Gen. Howards autobiography, which he published in 1908, he devoted a chapter to the struggle against the Ku Klux Klan. Land Redistribution Did Not Happen As Intended One area in which the Freedmens Bureau did not live up to its mandate was in the area of distributing land to former slaves. Despite the rumors that families of freedmen would receive forty acres of land to farm, the lands which would have been distributed were instead returned to those who had owned the land before the Civil War by order of President Andrew Johnson. In Gen. Howards autobiography he described how he personally attended a meeting in Georgia in late 1865 at which he had to inform former slaves who had been settled onto farms that the land was being taken away from them. The failure to set former slaves up on their own farms condemned many of them to lives as impoverished sharecroppers. The Educational Programs of the Freedmens Bureau Were a Success A major focus of the Freedmens Bureau was the education of former slaves, and in that area it was generally considered a success. As many slaves had been forbidden to learn to read and write, there was a widespread need for literacy education. A number of charitable organizations set up schools, and the Freedmens Bureau even arranged for textbooks to be published. Despite incidents in which teachers were attacked and schools burned in the South, hundreds of schools were opened in the late 1860s and early 1870s. General Howard had a great interest in education, and in the late 1860s he helped to found Howard University in Washington, D.C., a historically black college which was named in his honor. Legacy of the Freedmens Bureau Most of the work of the Freedmens Bureau ended in 1869, except for its educational work, which continued until 1872. During its existence, the Freedmens Bureau was criticized for being an enforcement arm of the Radical Republicans in Congress. Virulent critics in the South condemned it constantly. And employees of the Freedmens Bureau were at times physically attacked and even murdered. Despite the criticism, the work the Freedmens Bureau accomplished, especially in its educational endeavors, was necessary, especially considering the dire situation of the South at the end of the war.

Corporate governance Essay Example | Topics and Well Written Essays - 2000 words

Corporate governance - Essay Example However, with tightening the belt on the expenditure Stamford International could realize a fruitful financial year as the previous year. With a successful previous financial year, the company has been reluctant to ensure that all expenditure and incomes in the company are appropriately analyzed. The company needs to streamline all the departmental heads. The departmental head should ensure all expenses in the departmental are tightened in order to provide extra cents in value in the earning per share. The effort the staff had displayed did not continue. We had achieved more than the company’s expectations. This made all staff members relax. If this continues, the earning per share may reach a record low value of 3 cents per share. Regardless of the internal conflicts a company has; the investors and stakeholders should not be dragged to the mud. The current situation may result to stakeholders selling their shares at a lower price. In this first quarter, the value per share i s at 47 cents. This is a 5 cent deficit from the previous year’s first quarter earnings. If all departments could maximize their efforts, the company would even be able to exceed the value of 52 cents per share. The earning 52 cents per share in one quarter shows the potential of this organization. In the board meeting we had after the first results of this quarter, all the shareholders had recommendations and corrections they would have implemented. These recommendations would enable the organization to add the value of its share. From the meeting, I realized the company was not operating at its full potential and with adjustments department head could increase the output of the company. It was also generated from the board meeting that investors would abandon the company if we do not register I higher share value in the second first quarter. Additionally, if this scenario does not change, shareholders may opt to sell their shares at lower prices in order to avoid getting ve ry low dividends. This meant that the second quarter of this financial year would be the determinant of whether or not the company will retain its shareholders and investors. The move to start streamlining the company from the departments is the fact that some departments played a significant role in the declining in the value of the company’s shares. For instance, the procurement department contributed to a 2 cents loss per share. This loss was generated from bad inventory the department had received. The negligence of this department made the company incur expenses in replacing the bad inventory. This expense could be avoided if the department was under proper management. In my opinion, the public presentation of the earning per share should be increased in figures. However, these adjustments should be made in consideration of what the earning peer share could be if all expenses remained constant in all quarters (6). The company should also use forecasts in planning the adj ustment. However, forecasted figures developed should be accurate. The agreement should also be jointly be reached upon by the management and board members. In my opinion, the management should consider increasing the earning per share by 5 cents. In adding 5 cents on the current 47 cents per share, the value will rise to 52 cents per share. Since we are at the first quarter, 52 cents earning per share will portray a good progress among the stakeholders. This will also lead

Performance in Drama and Poetry Assignment Example | Topics and Well Written Essays - 250 words

Performance in Drama and Poetry - Assignment Example In addition, the poem evidently demonstrates unity of action in that the activities are focused on one plotline and the illiterate protagonist. Unlike the more epic novels, spanning several plots, geographical locations, and historical eras, drama and poetry are far less overarching. For instance, in the play, A Streetcar Named Desire by Tennessee Williams, Drobot (2012) said the story revolves around the protagonist, Blanche DuBois who is depicted as constantly bearing the brunt of ill-treatment, especially at the hands of Stanley. However, the other characters are depicted as playing subsidiary roles throughout the play. In light of the focus on a single item, the resulting drama and poem would always be performative. Plays and poems employ characterization, plot and mood to develop the themes, which are inherent throughout the literary piece in question. As a reader, I have noticed that unlike the narrative novels which tend to be â€Å"telling† the story from the narrator’s or the author’s view, plays and poems generally show readers the events as they unravel. As the result, I do have a feeling of a participant when reading plays and poems than when reading