Change process Essay Example | Topics and Well Written Essays - 1000 words

Change process - Essay Example There was a formal procedure and organisation but the informal organisation structure was much stronger. All the processes of the organisation but these are highly influenced by numbers of factors like interest of particular director and people directly or indirectly related to the process. This was reducing the enthusiasm for the people who really wanted to work. People working with the organisation from considerable time knew about the work culture and the influences these bosses had. The organization's functions were divided into five major tasks and under five departments. These are administration, marketing and sales, production and finance. The business environment was such that the subordinates are more concerned of being boss's favourites than their jobs. Politics and competition was prevalent in the organisation due to different types of bossism. The survival in the organisation was depending on how well you can maintain relationship with the bosses. This was having bad impact the environment, work culture, innovativeness, customer focused approach and many others. This kind of organisation is defined as Culture & 'God' by Handy. It is symbolised by Web or wheel. It is described as a culture where power radiates from (the person or person at) the centre. Similarly in this confectionary company, decisions are centred on the family members rather than to address specific problem. These people had experiences of doing business in hundred years old ways. However things started changing when a new CEO took over after his father. This person was dynamic and open for changing the culture of the organisation to improve business process. He started with separating different key businesses and objectives of the organisation. He hired a new marketing head with the expectations of changing organisational culture and environment. The new Marketing Head has twenty seven years of vast experience and had handled some of the major brands in the past. The appointment of this person resulted in different types of resistance from all over the organisation. The new CEO handled it carefully. He ensured all the family members and extended family members that he is looking forward for more businesses which this person can bring as he has knowledge and experience of the market, new trends and different other aspects. The new Marketing Manager started his work with a formal meeting in an informal way. He tried to change the formal structure. Changing formal structure helps to break the line of authority and create a new one. He did not ignore the informal structure and ensured that people are occupied with new ideas, enthusiasm to work and have some pressure to exert excellence. He used different strategies according to the nature and orientations of the subordinates. He used mentoring for those who were willing to work, Mentoring is a process to influence people and show them a way. It provides a direction and help to solve various issues. Mentoring is being trusted by people, actively supporting and guiding people to achieve personal and professional goals. (Johnson, Gerry and Scholes 2002). The Marketing Head changed the existing functional teams according to the market and job requirements. The existing employees resisted this course of action and complained to their bosses. However the support of CEO was so strong for the Marketing head that no one could do